FAQs (Frequently Asked Questions)
From lawn care to full installs, we’ve got your questions covered.
What services do you offer?
Landscape maintenance focused. Lawn care, trimming and pruning, general cleanups, bark, rock and mulch installs, planting, sod installation, debris removal. Pressure washing is available on request.
Which areas do you serve?
Greater Portland metro, including Portland, Gresham, Troutdale, Sandy, Estacada, Happy Valley, plus selected areas in Vancouver, Washington.
Do you offer one time cleanups, or only ongoing maintenance?
Both. Book a one time project to reset a yard, or choose weekly, and for no-lawn properties bi-weekly, maintenance programs.
How does the process work from estimate to completion?
Free consult and proposal, agree on a plan, set the schedule and meet your crew lead, we do the work, then follow up and invoice with continued support.
Are you licensed?
Yes, Landscape Contractor Board license number 9843.
Do you work in all weather?
Yes, year round except during snow or freezing rain. In dry summers, close windows on service day to reduce dust. In rainy months some mud splatter can happen, the crew limits it as much as possible.
What is included in Basic Lawn Care versus Full Service?
Basic includes weekly mowing, blowing hard surfaces, bi-weekly edging, and bagging or removal of clippings. Full Service adds weed control in beds and lawn, leaf and debris removal, seasonal pruning, plus proactive perennial and bulb care.
Do you offer financing?
Yes. Financing is available for ongoing program clients, and being on a program can unlock financing for one time projects.
When are invoices sent, and when is payment due?
Invoices typically go out around the 1st of the month, payment is due 20 days after the invoice date.
How can I pay, and are there fees for cards?
Pay online by card, or by cash, check, or ACH. Credit cards have a 3 percent convenience fee. Cash, check, and ACH have no extra fee.
What should I do before my service visit?
Please clear yard items like patio furniture and toys. Also pick up pet waste in lawn and bed areas so the crew can work cleanly and efficiently.
Do you guarantee the work?
Yes. Under the Landscape Excellence Pledge, the team responds quickly to make any issue right. If that promise is not met, you receive a full month of service free.
Will you move personal items from my lawn before mowing?
Generally no. Crews are instructed to work around items. They may move a few small items as a courtesy, but yards should be cleared before service.
Do you remove trash or non yard debris?
No. Non biodegradable trash cannot be hauled with yard waste loads. Techs may place small litter in your receptacle as a courtesy.
What is not included with the Full Service package?
Garden boxes with fruit or vegetables, storm debris, and tree trimming are not included.
Is there a contract term for Full Service?
Yes. Full Service is based on a 12 month agreement after an estimator reviews the property.
Is there a set amount of time the crew spends each week?
For work before 8:30 am, crews use quieter blowers at reduced throttle and battery powered tools where possible. Mowers are set to about three quarter throttle.
Do you haul away yard debris efficiently?
Yes. Dump trucks allow quick loading and offloading of large debris, which reduces trips and cost.
Still have questions?
Talk to the team that treats every yard like their own.